1. Who We Are
The GoLive Digital Solutions Company Ltd. ("GoLive," "we," "us," or "our") is an authorized Microsoft Indirect Reseller incorporated in Nigeria (RC1644767) with registered office at 7 Ibiyinka Olorunbe Close, Victoria Island, Lagos 106104, Nigeria. We operate the GoLive Cloud Marketplace at cloud.golivecompany.com and serve businesses across Africa with Microsoft 365, Azure, Copilot and Defender solutions.
We are the data controller responsible for your personal information under the Nigeria Data Protection Act (NDPA) 2023 and the General Application and Implementation Directive (GAID) effective September 2025.
Scope of this policy
2. Information We Collect
We collect information you provide directly, data generated through your use of our services, and information from Microsoft as your CSP.
- Identity & contact data: Full name, business email address, phone number and WhatsApp number.
- Business data: Company name, industry, domain name, number of users and current email provider.
- Microsoft tenant data: Tenant ID, domain, license count and subscription details (as your CSP).
- Transaction data: Services purchased, invoices, payment metadata and renewal dates.
- Technical data: IP address, device type, browser and usage analytics from cloud.golivecompany.com.
Microsoft data access
3. How We Use Your Data
We use your personal data to deliver and improve our Microsoft cloud services, communicate with you, process payments, and meet legal obligations. We never sell your personal data to third parties.
- Setting up and managing your Microsoft 365 tenant and licenses
- Processing assessment and migration requests
- Sending invoices, renewal reminders and support communications
- Configuring security settings (MFA, SPF, DKIM, DMARC, Defender)
- Responding to support requests within our SLA
- Notifying you of Microsoft product updates relevant to your subscription
- Sending marketing communications where you have opted in
Marketing communications
4. Legal Basis for Processing
We process personal data only where we have a valid legal basis under the NDPA 2023.
| Processing activity | Legal basis |
|---|---|
| Providing and maintaining our Microsoft 365 services | Performance of a contract |
| Processing payments and issuing invoices | Legal obligation |
| Sending marketing communications | Consent |
| Improving services and preventing fraud | Legitimate interests |
| Responding to legal or regulatory requests | Legal obligation |
| Microsoft CSP license provisioning | Performance of a contract |
5. Data Sharing & Disclosure
GoLive does not sell your personal information. We may share your information with:
- Microsoft Corporation: As your CSP, we share necessary business information to provision and manage your Microsoft 365 licenses. Microsoft's privacy practices are at privacy.microsoft.com.
- Authorized distributors: Ingram Micro, Crayon or Westcon as our Microsoft Indirect Provider for license ordering. They process data under their own data protection agreements.
- Payment processors: For invoice and subscription management, bound by appropriate data protection standards.
- Legal authorities: Where required by Nigerian law, court order or government request.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements under Nigerian law.
| Data category | Retention period | Reason |
|---|---|---|
| Active customer records | Duration of service + 7 years | Service delivery and statutory financial obligations |
| Assessment & lead enquiries | 2 years from enquiry date | Sales relationship management |
| Invoice and payment records | 7 years | Nigerian tax law compliance |
| Support communications | 3 years | Quality assurance and dispute resolution |
| Marketing preferences | Until consent withdrawn + 1 year | Consent-based processing |
| Website visitor logs | 90 days | Security monitoring |
7. Your Rights
Under the NDPA 2023 and GAID 2025, you have the following rights regarding your personal data. To exercise any right, contact us at contact@golivecompany.com. We respond within 30 days.
Right to Access
Request a copy of the personal data we hold about you and confirmation of how it is processed.
Right to Rectification
Ask us to correct inaccurate or incomplete personal information without undue delay.
Right to Erasure
Request deletion of your personal data where there is no lawful reason for us to keep it.
Right to Restrict
Limit how we process your data while a query or objection about its use is resolved.
Right to Portability
Receive your data in a structured, machine-readable format or have it transferred elsewhere.
Right to Object
Object to processing based on legitimate interests or to direct marketing at any time.
Right to Withdraw Consent
Withdraw consent you previously gave, without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
File a complaint with the Nigeria Data Protection Commission (NDPC) if your rights are breached.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission using HTTPS/TLS
- MongoDB database with authentication and role-based access controls
- Access controls limiting data to authorized GoLive staff only
- Regular security reviews and vulnerability assessments
- Staff training on data protection and security
- Incident response procedures for data breaches
Breach notification
9. International Transfers
As your Microsoft CSP, your Microsoft 365 data may be processed and stored in Microsoft data centres outside Nigeria. For Africa-based GoLive clients, data is typically stored in Microsoft's South Africa North or South Africa West data centres.
We ensure international data transfers comply with NDPA 2023 requirements through Microsoft's Data Processing Agreement, Standard Contractual Clauses, and Microsoft's certifications including ISO 27001 and SOC 2 Type II.
10. Cookies
The GoLive Cloud Marketplace uses only essential session cookies required for portal login and security, and privacy-respecting analytics to understand how visitors use our website. We do not use advertising cookies, third-party tracking cookies, or share browsing data with advertisers.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer:
Data Protection Officer
The GoLive Digital Solutions Company Ltd. · RC1644767
- contact@golivecompany.com
- WhatsApp / Phone
- +234 808 358 7801
- Address
- 7 Ibiyinka Olorunbe Close, Victoria Island, Lagos 106104, Nigeria