About these Terms
1. Definitions
- "GoLive" or "Company" means The GoLive Digital Solutions Company Ltd., incorporated in Nigeria (RC1644767), with registered office at 7 Ibiyinka Olorunbe Close, Victoria Island, Lagos 106104, Nigeria. Authorized Microsoft Indirect Reseller, CSP Partner ID: 6787357.
- "Client" or "You" means the business, organisation or individual engaging GoLive for cloud services.
- "Services" means all Microsoft 365 licensing, email migration, security configuration, training, managed support, and any other cloud services provided by GoLive.
- "Microsoft Products" means software, subscriptions and services provided by Microsoft Corporation and resold by GoLive as an authorized Microsoft Indirect Reseller.
- "Platform" means the GoLive Cloud Marketplace available at cloud.golivecompany.com.
- "NDPA" means the Nigeria Data Protection Act 2023 and the General Application and Implementation Directive (GAID) issued by the Nigeria Data Protection Commission (NDPC).
2. Services Provided
2.1 Microsoft 365 Licensing
GoLive resells Microsoft 365 subscriptions as an authorized Microsoft Indirect Reseller (Partner ID: 6787357). Microsoft 365 licenses are subject to Microsoft's own terms at microsoft.com/licensing. GoLive acts as your CSP and is responsible for billing, support and license management on your behalf.
2.2 Migration Services
GoLive provides email migration, domain configuration, DNS setup, and data transfer services from existing providers (cPanel, Google Workspace, Zoho and others) to Microsoft 365. GoLive maintains backups of all client data prior to migration commencement.
2.3 Security Configuration
GoLive configures Microsoft 365 security settings including MFA, SPF, DKIM, DMARC, anti-phishing policies and Microsoft Defender for Business as included in your agreed package, following Microsoft best practice recommendations.
2.4 Managed Support
Monthly managed support is provided in accordance with the GoLive Service Level Agreement (SLA) applicable to your package tier. GoLive reserves the right to update support terms with 30 days written notice.
2.5 Training
GoLive provides Microsoft 365 user and admin training as part of the onboarding package. Additional training sessions beyond initial onboarding are available at GoLive's standard daily rate.
3. Client Obligations
By engaging GoLive services, you agree to:
- Provide accurate and complete information when submitting assessment forms or service requests
- Designate a primary IT contact available during migration and setup activities
- Provide access to existing email systems, DNS records and domain registrar accounts as required
- Ensure all users complete MFA enrollment within 14 days of account setup
- Not share Microsoft 365 admin credentials with unauthorised parties
- Promptly notify GoLive of any suspected security incidents or unauthorised access
- Pay invoices within the agreed payment terms
- Comply with Microsoft's acceptable use policies and terms of service
- Not use Microsoft 365 services for any unlawful purpose
4. Fees and Payment
4.1 Pricing
GoLive fees are set out in the agreed proposal. Prices are quoted in USD and may be invoiced in local currency (NGN, GHS, KES, ZAR) at the prevailing exchange rate. GoLive reserves the right to adjust pricing with 30 days written notice.
4.2 Microsoft License Fees
Microsoft 365 subscription fees are billed monthly or annually as agreed. Annual subscriptions are billed upfront. Microsoft may adjust license pricing and such changes will be passed on to the Client.
4.3 Setup Fees
One-time setup and migration fees are due prior to commencement of migration. Setup fees are non-refundable once migration work has commenced.
4.4 Payment Terms
Invoices are due within 14 days of issue. Late payment may result in suspension of services. GoLive reserves the right to charge interest on overdue amounts at 2% per month.
4.5 Taxes
All fees are exclusive of applicable taxes including VAT or withholding tax. The Client is responsible for all applicable taxes in their jurisdiction.
5. Microsoft Licensing Terms
Microsoft Customer Agreement
- GoLive is acting as a Microsoft Indirect Reseller and not as an agent of Microsoft Corporation
- Microsoft Corporation is not a party to this Agreement and has no liability to the Client under these Terms
- Certain Microsoft features may be unavailable in specific African markets
- Microsoft may modify, discontinue or alter products and services with notice
6. Data & Privacy (NDPA Compliance)
NDPA 2023 & GAID 2025
GoLive processes Client personal data strictly for the purpose of delivering agreed services. GoLive does not sell, share or disclose Client data to third parties except as required to deliver services or as required by Nigerian law. For full details see our Privacy Policy.
7. Intellectual Property
All materials, documentation, training content and processes developed by GoLive remain the intellectual property of The GoLive Digital Solutions Company Ltd. Clients are granted a non-exclusive, non-transferable licence to use GoLive-provided documentation for their internal business purposes only.
Microsoft 365, Teams, OneDrive, SharePoint, Azure, Defender, Copilot and all related Microsoft brand names are trademarks of Microsoft Corporation. GoLive's use of these marks is as an authorized reseller only.
8. Warranties & Disclaimers
8.1 GoLive Warranties
GoLive warrants that services will be performed with reasonable skill and care, and that GoLive holds valid Microsoft Partner Center credentials as an authorized Indirect Reseller.
8.2 Disclaimers
GoLive does not warrant that Microsoft 365 services will be available without interruption (Microsoft provides their own uptime SLA), that security measures will prevent all cyber threats, or that migration will be completed within a specific timeframe if the Client fails to provide required access or information.
9. Limitation of Liability
- GoLive's total liability shall not exceed the total fees paid by the Client in the three months preceding the claim
- GoLive shall not be liable for indirect, consequential, special or punitive damages including loss of profits or loss of data
- GoLive shall not be liable for Microsoft service outages, internet disruptions, force majeure events or acts of government
10. Termination
10.1 Termination by Client
The Client may terminate monthly subscriptions with 30 days written notice to contact@golivecompany.com. Annual subscriptions may be cancelled but are not refundable for the remaining subscription period.
10.2 Termination by GoLive
GoLive may terminate services with 30 days written notice, or immediately if the Client fails to pay invoices after 30 days, breaches Microsoft's acceptable use policy, or engages in fraudulent or unlawful activity.
10.3 CSP Transfer on Termination
GoLive will provide reasonable assistance with CSP transfer to another provider for 30 days following termination notice. Your Microsoft 365 data and licenses are not lost upon termination.
11. Dispute Resolution
The parties agree to attempt to resolve any dispute informally by contacting GoLive at contact@golivecompany.com. If not resolved within 30 days, either party may refer the matter to mediation or arbitration under the rules of the Lagos Court of Arbitration. These Terms are governed by the laws of the Federal Republic of Nigeria. The parties submit to the exclusive jurisdiction of the courts of Lagos State.
12. General Provisions
12.1 Entire Agreement
These Terms, together with any signed proposal or service order, constitute the entire agreement between the parties.
12.2 Amendments
GoLive may update these Terms from time to time. Updated Terms will be posted at cloud.golivecompany.com/terms. Continued use constitutes acceptance.
12.3 Severability
If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
12.4 Assignment
The Client may not assign rights without GoLive's prior written consent. GoLive may assign to a successor entity in connection with a merger or acquisition.
13. Contact
For questions about these Terms of Service:
The GoLive Digital Solutions Company Ltd.
RC1644767 · Microsoft CSP Partner ID: 6787357
- contact@golivecompany.com
- WhatsApp / Phone
- +234 808 358 7801
- Address
- 7 Ibiyinka Olorunbe Close, Victoria Island, Lagos 106104, Nigeria
Effective date: 17 June 2026 · Version 1.0